Cancellation and Refund

As an ecommerce store operating in India, Bestia Brisk adheres to the cancellation and refund policies set forth by the Indian government. We understand the importance of providing clear guidelines to our customers, ensuring transparency and trust in our business practices.

Cancellation Policy:

Customers have the right to cancel their order within a specified timeframe, as outlined by Indian rules. At Bestia Brisk, we allow cancellations within 24 hours of placing the order. To initiate a cancellation, customers can contact our customer support team via email or phone, providing their order details and reason for cancellation.

Refund Policy:

Bestia Brisk follows the refund guidelines set by the Indian government to ensure fair and prompt resolution for our customers. If a cancellation request is made within the specified timeframe, we will process the refund within 7 business days.

Refunds will be issued in the same mode of payment used during the purchase. For example, if the customer made the payment through a credit card, the refund will be credited back to the same credit card. If the payment was made through a digital wallet, the refund will be transferred to the respective wallet account.

Please note that the refund amount may be subject to deductions, such as shipping charges or any applicable taxes. These deductions will be in accordance with the Indian rules and regulations.

Return Policy:

At Bestia Brisk, we strive to provide our customers with the highest quality products. However, if a customer receives a defective or damaged item, they can request a return within 7 days of receiving the order. To initiate a return, customers should contact our customer support team, providing details of the issue and supporting evidence, such as photographs.

Once the return request is approved, customers will be provided with instructions on how to return the item. Upon receiving the returned item, we will conduct a thorough inspection to verify the defect or damage. If the claim is valid, we will offer a replacement or a full refund, as per the customer's preference.

Conclusion:

At Bestia Brisk, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our cancellation and refund policies are designed to comply with Indian rules and regulations, ensuring fairness and transparency in all our transactions. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.